Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
JOHN R. WOOD CHRISTIE'S INTERNATIONAL REAL ESTATE The Unrivaled Leader in Real Estate http://www.JohnRWood.com
Welcome! You can raise a request for JRW Tech Wisdom from the 7 options provided below.
JRW Tech Wisdom™ provides real estate agency services in the nature of providing technical support, namely, troubleshooting computer software and hardware issues in the nature of diagnosing computer hardware and software problems, and information technology consulting services to real estate agents and real estate professionals.
Tech Wisdom Offices & Tech Support Phone numbers:
Collier County Offices: (Ave Maria, Broad Avenue, Central, Fifth Avenue, Fifth Ave Museum, Galleria, Isle of Capri, Marco, North Naples, Pelican Bay, Vanderbilt Beach, Vineyards). Tech Support: (239) 449-2726
Lee County Offices: (Bokeelia, Bonita, Cape Coral, Captiva, Fort Myers Beach, Fort Myers University, Sanibel, St. James City). Tech Support: (239) 659-6102
Director of Technology: Robert Sorrels (239) 228-4608
{"xsrfToken":"2324b2bd6becce612a0d5176e2c18609cee2ee33_lout","branding":{"id":"14","key":"twr","name":"JRW Tech Wisdom™","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#3b3730","headerLinkHoverBGColor":"#3b3730","headerBadgeColor":"#3b3730"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c410a0e6-4097-4164-9224-53394370e237/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDc3YTY1ZS0yZGJhLTQyNWItYjM2MS0yMWNkNmI4MzM0YzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM0MTBhMGU2LTQwOTctNDE2NC05MjI0LTUzMzk0MzcwZTIzNyI6WyJyZWFkIl19LCJleHAiOjE3Nzg4MTk2NjEsIm5iZiI6MTc3ODgxOTA2MX0.zyeQdUw3DnYeIGUBO77as8npS0jXqmZofzFABYt4PqA&client=6077a65e-2dba-425b-b361-21cd6b8334c1&mode=fit","logoId":"c410a0e6-4097-4164-9224-53394370e237","isLogoAvailable":true,"helpCenterTitle":"Welcome to the John R. Wood Service Desk","sharedPortalName":"John R. Wood Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the John R. Wood Service Desk","sharedPortalName":"John R. Wood Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"14","key":"twr","projectId":10033,"serviceDeskId":14,"name":"JRW Tech Wisdom™","description":"<p><b>JOHN R. WOOD CHRISTIE'S INTERNATIONAL REAL ESTATE</b><br> <b>The Unrivaled Leader in Real Estate</b><br> <a href=\"http://www.JohnRWood.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://www.JohnRWood.com</a></p>\n<p><b>Welcome! You can raise a request for JRW Tech Wisdom from the 7 options provided below.</b></p>\n<p>JRW Tech Wisdom™ provides real estate agency services in the nature of providing technical support, namely, troubleshooting computer software and hardware issues in the nature of diagnosing computer hardware and software problems, and information technology consulting services to real estate agents and real estate professionals.</p>\n<p><b>Tech Wisdom Offices & Tech Support Phone numbers:</b></p>\n<p><b>Collier County Offices</b>: (Ave Maria, Broad Avenue, Central, Fifth Avenue, Fifth Ave Museum, Galleria, Isle of Capri, Marco, North Naples, Pelican Bay, Vanderbilt Beach, Vineyards). <b>Tech Support:</b> (239) 449-2726</p>\n<p><b>Lee County Offices:</b> (Bokeelia, Bonita, Cape Coral, Captiva, Fort Myers Beach, Fort Myers University, Sanibel, St. James City). <b>Tech Support:</b> (239) 659-6102</p>\n<p><b>Director of Technology:</b> Robert Sorrels (239) 228-4608</p>","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"369","name":"365 Request","descriptionHtml":"","callToAction":"365 Request","introHtml":"<p>(Email Setup, Update, Forwarding, Distribution Lists, Password Reset)</p>","icon":10534,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[55],"key":""},{"id":"229","name":"Access Credentials","descriptionHtml":"","callToAction":"Access Credentials","introHtml":"<p>(AD password, JRW Connect, Email Password, Wifi Password, Doors Code )</p>","icon":10520,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[55],"key":""},{"id":"263","name":"Agent & Staff change request","descriptionHtml":"","callToAction":"Agent & Staff change request","introHtml":"<p>(Existing Agent or Staff change request)</p>","icon":10523,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[62],"key":""},{"id":"264","name":"Agent & Staff offboarding","descriptionHtml":"","callToAction":"Agent & Staff offboarding","introHtml":"<p>(New Agent or Staff offboarding request)</p>","icon":10521,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[62],"key":""},{"id":"262","name":"Agent & Staff onboarding","descriptionHtml":"","callToAction":"Agent & Staff onboarding","introHtml":"<p>(New Agent or Staff onboarding request)</p>","icon":10524,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[62],"key":""},{"id":"239","name":"Device Diagnostics","descriptionHtml":"","callToAction":"Device Diagnostics","introHtml":"<p>(Hardware & Software Diagnostics)</p>","icon":10551,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[57],"key":""},{"id":"771","name":"DMS","descriptionHtml":"","callToAction":"DMS","introHtml":"<p>DMS requests are handled through our dedicated DMS portal at <a href=\"https://johnrwood.atlassian.net/servicedesk/customer/portal/123\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://johnrwood.atlassian.net/servicedesk/customer/portal/123</a></p>","icon":10630,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[54],"key":""},{"id":"233","name":"Email Incident","descriptionHtml":"","callToAction":"Email Incident","introHtml":"<p>(Corrupted attachments, Freezing, Full Mailbox, Spam, Virus)</p>","icon":10492,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[55],"key":""},{"id":"232","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>(Email Setup, Update, Forwarding, Distribution Lists, Password Reset)</p>","icon":10534,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[55],"key":""},{"id":"236","name":"Faxing","descriptionHtml":"","callToAction":"Faxing","introHtml":"<p>(Faxing Setup, eFax Number, Receiving, Sending, Quality)</p>","icon":10536,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[56],"key":""},{"id":"371","name":"GoTo Phone","descriptionHtml":"","callToAction":"GoTo Phone","introHtml":"<p>(Phone Setup, Updates, Issues)</p>","icon":10538,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[55],"key":""},{"id":"244","name":"In-Home Tech Services","descriptionHtml":"","callToAction":"In-Home Tech Services","introHtml":"","icon":10497,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[60],"key":""},{"id":"240","name":"Network","descriptionHtml":"","callToAction":"Network","introHtml":"<p>(Network Login, Server Access)</p>","icon":10510,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[59],"key":""},{"id":"242","name":"New Device Recommendation","descriptionHtml":"","callToAction":"New Device Recommendation","introHtml":"<p>(Help choosing a New Device: Phone, Tablet, Laptop, PC, Printer)</p>","icon":10551,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[60],"key":""},{"id":"237","name":"New Device Setup","descriptionHtml":"","callToAction":"New Device Setup","introHtml":"<p>(Account, Email Account, Printer & Data Transfer)</p>","icon":10470,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[57],"key":""},{"id":"243","name":"New Software Recommendation","descriptionHtml":"","callToAction":"New Software Recommendation","introHtml":"<p>(Help choosing New Software: Microsoft 365, Adobe, Antivirus)</p>","icon":10531,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[60],"key":""},{"id":"238","name":"New Software Setup","descriptionHtml":"","callToAction":"New Software Setup","introHtml":"<p>(Microsoft Office, Adobe, JRW's Shortcuts, VPN)</p>","icon":10478,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[57],"key":""},{"id":"234","name":"Papercut","descriptionHtml":"","callToAction":"Papercut","introHtml":"<p>(Global Printer Setup, Documents Release, PIN Access)</p>","icon":10536,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[56],"key":""},{"id":"372","name":"pl@tform","descriptionHtml":"","callToAction":"pl@tform","introHtml":"<p>Christie's International Real Estate's platform</p>","icon":10487,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[54],"key":""},{"id":"235","name":"Scanning","descriptionHtml":"","callToAction":"Scanning","introHtml":"<p>(Setup, Scanning To:, Quality)</p>","icon":10536,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[56],"key":""},{"id":"407","name":"Traveling Abroad","descriptionHtml":"<p>In order to access your JRW email while traveling abroad we will need the following info. The Start Date should be the date you arrive at the destination abroad, the End Date should be the date you will be back in the United States.</p>","callToAction":"Traveling Abroad","introHtml":"","icon":10537,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[93],"key":""},{"id":"241","name":"Wifi","descriptionHtml":"","callToAction":"Wifi","introHtml":"<p>(Wifi Login, How to Access Wifi, Slow Connection, Unavailable)</p>","icon":10474,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[59],"key":""},{"id":"223","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10534,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"214","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10548,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[],"key":""},{"id":"228","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10527,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"770","name":"Litigations","descriptionHtml":"","callToAction":"Litigations","introHtml":"<p>Litigations</p>","icon":10481,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""},{"id":"230","name":"Other External Sites Issues","descriptionHtml":"","callToAction":"Other External Sites Issues","introHtml":"<p>(Brokenwolf, Skyslope, XpressDocs, zipForm)</p>","icon":10557,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[],"key":""},{"id":"225","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10528,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"226","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10519,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"227","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10535,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"217","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10533,"iconUrl":"https://johnrwood.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""}],"reqGroups":[{"id":54,"name":"1)Pl@tform"},{"id":55,"name":"2) EMAIL, PHONES & PASSWORDS"},{"id":56,"name":"3) PRINTING, SCANNING & FAXING"},{"id":57,"name":"4) COMPUTERS, TABLETS & MOBILE DEVICES"},{"id":59,"name":"5) NETWORKING ISSUES"},{"id":60,"name":"6) CONSULTING SERVICES"},{"id":62,"name":"7) ONBOARDING, OFFBOARDING & CHANGES"},{"id":93,"name":"8) TRAVELING ABROAD"}],"orderMapping":{"55":[229,369,232,233,371],"62":[262,264,263],"57":[239,237,238],"54":[771,372],"58":[214],"60":[244,243,242],"93":[407],"92":[407],"59":[241,240],"56":[234,235,236],"49":[214,217,225,226],"50":[214,226],"51":[217],"52":[225,227],"53":[225,226,227]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TECW","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDc3YTY1ZS0yZGJhLTQyNWItYjM2MS0yMWNkNmI4MzM0YzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIwMDM1OTA2MTQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzc4ODIwMjYxLCJuYmYiOjE3Nzg4MTkwNjEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.klSEexVLgMSJceEbIeODdNS0oByxYT-M6oHKG8x66yc","targetCollection":"upload-user-collection-2003590614","endpointUrl":"https://api.media.atlassian.com","clientId":"6077a65e-2dba-425b-b361-21cd6b8334c1","tokenDurationInMins":20}},"sharedPortal":{"name":"John R. Wood Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}